Refund & Return Policy

Last updated: November 5, 2026

We want you to be completely satisfied with your purchase. If something is not right, this policy explains when and how you can return an item and receive a refund or replacement.

1. Eligibility for a Refund

You may request a refund or replacement within 7 days of receiving your order if:

The product is defective or faulty.
The product was damaged in transit.
The product is not as described (wrong item, wrong size, wrong colour).
You received an incorrect quantity.

To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase (your order number).

2. Non-Refundable Items

The following are not eligible for a refund:

Items that have been used, washed, altered, or damaged by the customer.
Perishable goods, personal-care items, and hygiene products once opened.
Digital products, gift cards, and downloadable content.
Items marked "final sale" or "non-returnable" at the time of purchase.
Products returned after the 7-day window.

3. How to Request a Refund

Contact our support team at support@affhaat.com or call +8801760992264.
Provide your order number, the product name, and a clear description (photos help) of the issue.
Our team will review your request and respond within 2 business days.
If approved, we will arrange a pickup or ask you to send the item to our returns address.

4. Refund Process & Timelines

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method:

bKash / Nagad / Rocket: 3–5 business days.
Debit / Credit card (SSLCommerz): 5–10 business days.
Bank transfer: 5–10 business days.
Cash on Delivery orders: refunded via mobile wallet or bank transfer.

Shipping charges are refunded only when the return is due to our error (defective, damaged, or incorrect item).

5. Return Shipping

For defective, damaged, or incorrect items, we cover the return shipping cost. For all other approved returns, the customer is responsible for the return shipping cost. We recommend using a trackable courier, as we cannot be responsible for items lost in return transit.

6. Exchanges

If you would like to exchange an item for a different size, colour, or variant, please follow the same process as a return. Exchanges are subject to stock availability; if the requested item is unavailable, we will issue a refund instead.

7. Cancellations

You may cancel an order free of charge any time before it is shipped. Once an order has been dispatched, it can no longer be cancelled and must be handled through the return process. To cancel, contact us as soon as possible with your order number.

8. Damaged or Missing Items

Please inspect your order on delivery. If any item is damaged or missing, report it to us within 48 hours of delivery with photos, and we will resolve it quickly.

9. Contact

For any refund or return question, contact support@affhaat.com or call +8801760992264.